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  • Pricing 5.4
  • Support 6.0
  • Quality 5.8
  • Delivery 5.7
  • Usability 5.2
Extra Features:
  • Payment Methods:
    PayPal PayPal Maestro Maestro Discover Discover Master Card Master Card VISA VISA
  • Security:
    SSL certificate SSL certificate BBB BBB
  • Additional Features:
    Price Calculator Price Calculator 100% Privacy 100% Privacy All Subject Areas All Subject Areas Free Revisions Free Revisions Free Inquiry Free Inquiry All Formats All Formats Life-time Discounts Life-time Discounts One-time Discounts One-time Discounts PowerPoint Presentations PowerPoint Presentations 11+ years of writing experience 11+ years of writing experience Direct contact with the writer Direct contact with the writer
  • Support:
    Live chat Live chat 24/7/365 24/7/365
  • Discounts:
    Customers get 15% discount on the first order. Code is first 15.

Master Papers is an academic writing service that has been in operation since 2004. As such, it is one of the older writing services we have reviewed. In preparation for writing this review, we have reviewed and evaluated the company based upon very specific criteria that we use to evaluate all writing services. We carefully study all of the information on the website; we review sample writings if they are available; we read the MasterPapers testimonials found on the site; we access social media and consumer review sites to read other comments by customers; and we place an order for a research paper so that we can evaluate writing quality first-hand. The following is the result of our investigation.

Products & Services Offered

MasterPapers focuses solely on academic writing and services for students at all academic levels and in all disciplines. In addition to all of the standard academic products for high school, college, and graduate students, it also provides thesis and dissertation products for Master’s and PH.D. candidates, admissions and scholarship essays, and editing and proofreading services. An additional area of writing is in the area of coursework assignments.

Relative to services, the company advertises a 24/7 customer service department via phone, live chat and email. We tested this feature with the following results:

  • We telephoned at midnight CST, and received a voice message with prompts. We tapped a “1” for new customers, and were provided with music while on hold. Ten minutes later we were still on hold.
  • We did engage in live chat with a representative and asked a few questions about doctoral dissertations. He informed us that it would take 2 months to produce one, which seemed reasonable. However, the pricing chart indicates that a literature review chapter can be completed in 48 hours – this is highly questionable.

Each customer is provided a personal account which he uses to send and receive messages to and from his writer. This account page is also used to check progress and to ask for revisions, as well as to approve and download the final product.

Security and Confidence

In the area of security, we found a secure payment system, via major credit cards and PayPal. Customers can pay with confidence that their information will not be compromised.

The company guarantees full confidentiality to all of its customers, as well as a plagiarism-free policy that does appear to be valid.

Confidence refers to a customer’s belief that s/he will receive a product as ordered, with all specifications met, that it will be delivered on time, and that it will be of high quality. Here is what we found:

  • In reading customer reviews on social media and elsewhere, there is overwhelming agreement that products are delivered on time and that instructions are followed.
  • There were some complaints about quality of writing, specifically grammar and structural errors.
  • While the home page is well-written and in proper English, when we dug down into individual writing about specific products, the style and quality changed significantly. Poor grammar and incorrect word usage was quite common, indicating that these pages were composed by foreign language speakers.
  • The paper we received had some of the same structural and word usage issues that some customers reported. Further a sample coursework assignment we reviewed on “Family Law” bore the same problems.
  • There were no BBB complaints filed, and that is a positive sign.

Overall, we can state that MasterPapers is not a fraud, but quality of writing is of concern.

Prices and Discounts

Master Paper prices fall within the low-average range, and the pricing for graduate level theses and dissertations is significantly lower than the majority of other services. We wonder how Ph.D. scholars can work for such low pay – an average of $14.00 per page.

There is a structured plan for discounts. This is in the form of “bonus money” that is put on account as customers place orders. This money can then be used toward payment for future orders. There is a MasterPapers promo code for a 15% discount for new customers which is standard for the industry.

While there is a place for Master Paper coupon codes on the order form, we did not find any mention of such discounts elsewhere on the site.

Other Perks and Benefits

There are free title and bibliography pages, as well as free revisions. Customers can order a premium quality product for double the normal price. We did not order the premium quality, and it is possible that the grammar and usage issues might not be present at that level.

Final Thoughts

In terms of Master Paper pros and cons, there are certainly some pros. The company does follow customer instructions and consistently meets deadlines. Further, security is in place to protect both personal and financial information of customers. Cons relate to quality of writing and a concern that customer service is not always available by phone as advertised.

In reviewing all of the evidence, we have provided a Master Papers rating of “Fair.”

Customer Reviews of “”
  • Pricing
  • Support
  • Quality
  • Delivery
  • Usability
Jessica commented
I feel sorry about ever using this service. Except for prices. They are OK. All the other things really need to be upgraded. They fail the deadline and when I tried to talk to their support they were lost at what they were saying and did not help me after all
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